Civility in the workplace is quickly becoming a topic of concern among HR leaders. The more it’s studied, the clearer it is that civility is not just a matter of “being nice.”
It’s an important part of everyday company culture.
The opposite of civility — incivility, or rudeness — is on the rise and has devastating consequences, we’re learning. Science Daily calls incivility in the workplace “the silent epidemic.”
New research shows that incivility, even a little bit, even when it’s not directed at you, can derail job performance.
“Witnessing rudeness in the morning can hurt a person’s job performance all day” and diminish the person’s ability to do their best work on a longer-term basis, according to a Wall Street Journal article this week, “The Big Impact of a Little Rudeness at Work.”
This finding comes from a team of researchers at the University of North Carolina at Wilmington, adding to “a growing body of research showing the serious costs of rudeness,” the Wall Street Journal’s Heidi Mitchell writes.
Worse, incivility “is as contagious as the common cold.”
Fortunately, the flip side of that is true, too. Positive social behaviors like expressing gratitude, showing kindness or compassion and building workplace friendships spread just as quickly and have the power to transform not only an individual’s day but eventually an entire organizational culture.
Read on for the latest thinking on civility in the workplace and how to make your workplace kinder, one interaction at a time.Read More
Kindness in the workplace is a big part of cultivating a happy, engaged workforce. What better time to celebrate it than this week during Random Acts of Kindness Week?
The theme of #RAKWeek2018 is “Who’s your one?” — as in, Who’s the person who starts the chain reaction of kindness in your life? Just one kind person can spread kindness across an entire team or community.
This year, the Random Acts of Kindness Foundation, a nonprofit organization started in 1995 in Denver, is inviting everyone to tell a story about “that one person who inspires you to be a better human being.”
It could be a friend, parent, child, sibling, teacher, coach, teammate, mentor or coworker — anyone who inspired you in your life in a big way, or just brightened your day for a few minutes.
“We all have someone who has gone above and beyond to show us kindness; someone who shifts our perspective, helps us through painful moments or inspires us to be kinder in our daily lives,” according to the RAK Foundation website.
The workplace may not be the first place we think of kindness. Research shows it is often the last place we express gratitude to one another.
Increasing kindness in the workplace is a worthwhile pursuit, according to Liz Jazwiecis, author of Eat That Cookie!: Make Workplace Positivity Pay Off … For Individuals, Teams and Organizations, in the ReliablePlant blog post “5 Ways to Start a Kindness Revolution at Work.”
“For many, the workplace is where kindness goes to die,” Jazwiecis says. “It is impossible to think that our lack of kindness doesn’t affect the work environment. The reason most people leave jobs is either because of their boss or their coworkers. Trust me, kindness can make a difference with team members.”
After all, she says, “You are all working toward the same goals.”
Looking for some inspiration for spreading kindness in the workplace? We scoured the news for inspiring stories of kindness in the workplace, just in time for #RAKWeek2018 — but, really, kindness never goes out of style.Read More
A new Harvard Business Review article on “human leadership” is food for thought not only on engaging employees but on how to celebrate Valentine’s Day in the workplace.
The takeaway? Skip the romance, keep the candy. Focus on activities that build or celebrate compassion, friendship and kindness. (Incidentally, this week is Random Acts of Kindness Week!)
The authors of the HBR article “Why Do So Many Managers Forget They’re Human Beings?” are organizational strategists with the mindfulness-training company Potential Project.
They lead with a quote from Javier Pladevall, CEO of Audi Volkswagen of Spain: “Leadership today is about unlearning management and relearning being human.”
True leadership, the authors argue, emerges from “our abilities to form personal and meaningful bonds with the people whom we lead.”
“This is truer now than ever, as millennials are becoming the majority population in most companies. Millennials are not satisfied with only a paycheck, bonus, and benefits. They want meaning, happiness, and connectedness, too,” they write.
Potential Project’s organizational strategists aren’t the only ones calling for more connectedness.
A kinder, more human workplace is the top workplace trend for 2018, according to Forbes contributor Dan Schawbel.
“Companies will continue to promote their workspaces and design them to facilitate interpersonal relationships between employees,” Schawbel predicts. “Leaders who encourage personal connections will have more committed, satisfied and productive workers.”
When it comes to celebrating Valentine’s Day in the workplace, this new style of leader recognizes that employees are eager for more meaningful connections — and Valentine’s Day is a chance to focus on a different kind of love: the “companionate love” we feel for our coworkers, team and customers.
Read on for ideas on how to put the “human leadership” perspective into action on Valentine’s Day in the workplace, or any day for year-round employee engagement.Read More
National Pie Day is coming up this month on Tuesday, Jan. 23. It’s the perfect opportunity to start off 2018 right with a sweet “Thank You” gift for staff or customers: gThankYou! Pie Gift Certificates.
Pie Gift Certificates from gThankYou are good for any brand of pie, cake, cheesecake or similar items — fresh from the bakery section or frozen. Recipients redeem their Pie Gift Certificates at major grocery store nationwide.
Coincidentally, January is National Thank You Month — and nothing says “Thank You” like pie.
Pie is the traditional all-American treat, “as American as apple pie.” We share pies at the holidays, on picnics, at parties and as a special treat. Besides being a delicious indulgence, pie means something. Making a pie is a labor of love. Pie symbolizes togetherness, love, comfort and family. Pie has healing powers.
And, everyone loves pie! It’s a thoughtful gift that is appreciated by all.
National Pie Day isn’t your only chance coming up to enjoy and share pie — National Pi Day, a celebration of the mathematical constant π, or “pi,” is Wednesday, March 14. (It’s a math celebration, but mathematicians love pie too!)
There’s a pie for everyone! Don’t believe us? Read on for delectable examples of how gThankYou! Pie Gift Certificates can be redeemed.Read More
Happy New Year! Is thanking employees more frequently in 2018 on your management team’s list of resolutions?
How about a “Thank You training”? Make it a company resolution this year to train managers in the art of thanking employees!
January is National Thank You Month. This year, do more than resolve to thank people more. It’s time to recognize that showing appreciation isn’t just a nice-to-have soft skill but integral to successfully managing a team.
“Walk into just about any company that says it prioritizes culture and you’ll see it in everything, from the casual dress code to the cool furniture. But can the same be said for training and professional development?” writes HR Dive’s Tess Taylor.
“To an up-and-coming generation of talent, what and how you teach them has a great deal of importance,” Taylor writes.
It’s not enough to include a line in the new-hire training manual about how your company values employee appreciation. To meaningfully demonstrate your company’s commitment to a culture of gratitude, managers need coaching in how to build that culture.
3 Benefits to Teaching the Art of Thanking Employees
Don’t assume that managers understand the value of employee recognition, or have the skills to communicate appreciation effectively and sincerely. Many managers aren’t hired or promoted based on people skills, but on other skills and expertise related to the job.
Employee recognition training at its best teaches managers why recognizing and thanking employees is so vital to engagement and productivity.
Companies that focus on the ‘why’ of learning often have training programs that are far better aligned with their cultures, according to HR Dive.
“Companies will get better performance from employees when they spend more time helping people understand the essence of what they do and focus on the experience of why they can benefit from doing things a certain way,” WalkMe president and co-founder Rephael Sweary tells HR Dive.
Three core benefits emerge from teaching managers the art of thanking employees:Read More
We hope you have a peaceful and happy holiday celebration. Whether you’re spending the holidays with family, friends or colleagues, we hope it’s a time of gratitude and joy.
With the end of 2017 upon us, we’re reflecting on our gratitude for our customers, our Certificate recipients, our email subscribers and blog readers, and our hard-working team!
As a token of our appreciation, we’re sharing several of our ebooks to help you through the holiday season and plan for an engaged and productive New Year — all FREE.Read More